Introduction

These are the terms and conditions that apply to services owned and operated by OraPsychology Pty Ltd (ACN 685 230 942) trading as Ora Clinical Psychology (ABN 70685230942). Ora Clinical Psychology ("we," "our," or "us") is committed to protecting your privacy and ensuring the confidentiality of your personal and health information. We comply with the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic), adhering to the Australian Privacy Principles (APPs) and Health Privacy Principles (HPPs) in our handling of personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information.

​

Collection of Personal Information

As part of providing a psychological service to you, we need to collect and record personal information that is relevant to your situation. 

Personal information includes any information that can be used to identify you. The kind of personal information we may collect will depend on who you are (e.g. a client or third party service provider) and the nature of your interaction with us.

 

Most of your personal information is provided to us directly by you and for a specific purpose. When we collect personal information, we will, whenever practical, communicate why this information is being collected. 

​

Examples of personal information we collect may include:

• Contact Details: Name, address, phone number, and email address.

• Demographic Information: Date of birth, gender, and occupation.

• Health Information: Medical history, mental health history, and other relevant health details.

• Billing Information: Medicare details, insurance information, and payment details.

• Forms: The content of any forms (hardcopy or electronic) you submit directly to us or via the website asking us to provide services or information.

• Communications: Any communication you submit directly or via email or phone, which may include personal information such as name, email address and phone number.

 

We primarily collect information directly from you through forms, interviews, and communications as well as information shared during psychology assessment and treatment services. Sometimes we collect personal information from third parties, including public sources, your representatives and the parties with whom we exchange information as described here. 

​

Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.

 

Use of Personal Information 

We collect and use your personal information to provide, manage and enhance our psychological services, communicate with you regarding appointments and treatment, process payments and manage billing, offer technical support, notify you about updates and promotions, share relevant content, troubleshooting issues, and personalising your website experience. 

​

Marketing communications are only sent if you have subscribed or requested them. You can opt out at any time by unsubscribing or contacting us via email, and we will process your request promptly.

​

We also utilise aggregated and anonymised data to improve our services. This may include managing our website, generating reports and analytics, promoting our services, understanding user preferences, and enhancing customer experience.

Any information you choose to share publicly, such as testimonials or blog comments on our website, may be visible to others. Even if you later remove this content, copies may still be accessible through cached or archived pages or if others have saved or shared the information.

​

Disclosure of Personal Information 

We do not and will never sell or trade your personal data or any customer information. Your personal data is only shared with third-party providers when legally required, for delivering goods or services you have purchased, for processing payments, or to protect our intellectual property and legal rights. If we share your information with a service provider, it is only under the condition that they adhere to our privacy standards and comply with applicable laws. Our agreements with third parties strictly prohibit them from using your personal data for any purpose other than what it was provided for.

​

We may occasionally need to disclose certain information, including your personal data, to comply with legal obligations such as laws, regulations, court orders, subpoenas, warrants, legal proceedings, or requests from law enforcement agencies. Additionally, we may use your personal data to protect the rights, property, or safety of Ora Clinical Psychology, our clients, or third parties.

​

In the event of a change in business ownership—such as a merger, sale, or transfer of assets—customer information, including personal data, may be transferred to the new owner under a confidentiality agreement. Any disclosure of personal data would be made in good faith and only when required under these circumstances.

​

Cookies 

Ora Clinical Psychology utilises cookies and similar technologies integrated into our website platform to enhance your browsing experience, enable website features, and facilitate access to our services. Cookies help us understand how visitors engage with our website, including tracking incoming and outgoing traffic. Each time you visit, our web server collects data from your browser, such as usage patterns, visit duration, page interactions, and display preferences.

​

Access to this information is limited to Ora Clinical Psychology and is not used to personally identify individual users unless required by law.

​

Data Security and Storage

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. 

Client information is predominantly stored in Halaxy, which is an Australian-based secure private practice software program commonly used in the healthcare industry and is accessible only to authorized personnel. For more information regarding Halaxy please see the Halaxy Terms of Use and Halaxy Privacy Policy. The information on each file includes personal information such as name, address, contact phone numbers, medical history, and other personal information collected as part of providing the psychological service. 

Ora Clinical Psychology is also required by law to store your records for a minimum of seven (7) years (or until the age of 25 if under 18 years of age) and we also retain personal information for administrative purposes such as for Medicare requirements.

 

Access to and Correction of Personal Information

You have the right to access and correct your personal information held by us. To do so, please contact us at hello@orapsychology.com.au. Where our records are found to be inaccurate, we will promptly rectify any inaccuracies on the basis of the further information you provide.

​

Duty of Care

If your communication with Ora Clinical Psychology raises concerns about safety, we will make every effort to contact you to ensure your well-being and that of others. If necessary to protect you or others from harm, we may share relevant information with appropriate individuals or services, such as a caregiver, healthcare provider, crisis support service, or law enforcement.

Whenever possible, we will communicate openly with you and inform you if our concerns reach a level where external support must be involved. This may occur when we reasonably believe that withholding the information would place you or someone else at serious risk of harm to life, health, or safety.

​

Complaints and Concerns

If you have any concerns about how we have handled your personal information, please contact us. We take all complaints seriously and will investigate your complaint promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

​

Consent

By engaging us or registering your details on our Website or by email or telephone, and/or using the Website or completing a client consent form or otherwise engaging our psychological services, you consent to us using and disclosing your personal information (including Health Information) for the purposes specified in this Privacy Policy.

​

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

​

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at hello@orapsychology.com.au

​

For further information on your privacy rights go to: www.privacy.gov.au

​

Last Updated: March 17, 2025